Customers /

BIG4 Holiday Parks - East Coast

Active

BIG4 Holiday Parks Australia Ltd · ABN 56 006 199 483 · customer since 2020 · Caravan & Leisure Parks

Primary contact

Trina Ballard

Group Buyer

trina.ballard@big4.com.au

(03) 9811 9300

Veridia rep: Beau Harrington

Revenue 10wk

$155.4k

Gross margin

30.9%

Balance

$6,840.00

Credit limit

$36,000.00

19% used

Past 60 days

$0.00

Terms

30 days

MOV $250.00

Site contacts

Who we speak to at each site, and what we still do not have on them. Fill anything in as you find it out and the site comes off the list on Intelligence.

BIG4 Byron Bay Sonia Reilly (03) 9811 9300 Complete
BIG4 Port Macquarie Wayne Hallett (03) 9811 9300

Still to ask for: Direct phone
BIG4 Batemans Bay Kel Norris (03) 9811 9300 Complete
BIG4 Wagga Beach Deb Fogarty (03) 9811 9300 Complete

Delivery sites

Site	Location	Branch	Run days	Size	PO	Chemical register
BIG4 Byron Bay BIG01-01	Byron Bay NSW 2481	Brisbane	Wed	264 sites	-	23 products 2 lapsed
BIG4 Port Macquarie BIG01-02	Port Macquarie NSW 2444	Sydney	Thu	198 sites	-	20 products 1 lapsed
BIG4 Batemans Bay BIG01-03	Batemans Bay NSW 2536	Sydney	Tue	172 sites	-	17 products 1 lapsed
BIG4 Wagga Beach BIG01-04	Wagga Wagga NSW 2650	Wagga Wagga	Wed	124 sites	-	7 products

Recent orders

4 live of 31

Order	Site	Delivery	Ex GST	Status
SO-26-02550	BIG4 Byron Bay	Wed 5 Aug	$5,160.70	Confirmed
SO-26-02532	BIG4 Byron Bay	Wed 5 Aug	$2,593.10	Picking
SO-26-02515	BIG4 Batemans Bay	Tue 4 Aug	$1,822.80	Picking
SO-26-02496	BIG4 Batemans Bay	Tue 4 Aug	$3,354.20	Confirmed
SO-26-02423	BIG4 Port Macquarie	Thu 30 Jul	$5,321.20	Closed
SO-26-02347	BIG4 Byron Bay	Wed 29 Jul	$5,529.50	Closed
SO-26-02274	BIG4 Port Macquarie	Thu 23 Jul	$3,689.30	Closed
SO-26-02228	BIG4 Port Macquarie	Thu 23 Jul	$1,357.00	Closed
SO-26-02140	BIG4 Wagga Beach	Mon 20 Jul	$7,608.30	Cancelled
SO-26-02085	BIG4 Port Macquarie	Thu 16 Jul	$5,146.30	Closed
SO-26-02081	BIG4 Port Macquarie	Thu 16 Jul	$5,158.10	Closed
SO-26-01908	BIG4 Byron Bay	Wed 8 Jul	$5,810.50	Closed
SO-26-01903	BIG4 Port Macquarie	Thu 9 Jul	$5,149.20	Closed
SO-26-01871	BIG4 Byron Bay	Wed 8 Jul	$4,268.30	Closed

Customer P&L

Below median

Ten weeks of trading, carried past gross margin into what this account costs to deliver to and to fund.

Revenue ex GST: $155,352.70
Cost of goods: $107,326.90
Gross margin: $48,025.80 30.9%
Delivery, 30 drops: -$3,612.00
Funding, 39 debtor days: -$62.12
Net contribution: $44,351.68 28.5%

Cost to serve is 2.37% of revenue. Assumptions are stated on Intelligence and every one of them can be changed.

Price agreement

4 item codes, in force to -. The validation engine checks every line against this.

WJ-1030 Toilet Tissue 2ply 400 sheet $52.10 $55.90
WJ-1010 Ultraslim Hand Towel 150 sheet $45.80 $48.90
CH-2216 Bathroom Cleaner Acidic 5L $48.80 $51.90
WJ-1082 Bin Liner 82L Black 30mu $54.90 $58.90

Charged above the agreement

Last 90 days. This is what Trina Ballard will find when they audit.

$49.60

SO-26-01127 · WJ-1010 $27.90
SO-26-01560 · WJ-1010 $21.70

Invoicing

Invoices raised: 26
Open: 13
Overdue: 5
Quotes: 1

Open invoicing →

Activity

Every interaction with this account, from the rows themselves rather than a separate CRM.

4 Aug 2026
Order

SO-26-02550 taken by email

BIG4 Byron Bay. 6 lines, $5,676.77 inc GST, for 5 Aug 2026.

Beau Harrington
3 Aug 2026
Order

SO-26-02532 taken by portal

BIG4 Byron Bay. 5 lines, $2,852.41 inc GST, for 5 Aug 2026.

Beau Harrington
3 Aug 2026
Order

SO-26-02515 taken by edi

BIG4 Batemans Bay. 4 lines, $2,005.08 inc GST, for 4 Aug 2026.

Beau Harrington
2 Aug 2026
Order

SO-26-02496 taken by portal

BIG4 Batemans Bay. 5 lines, $3,689.62 inc GST, for 4 Aug 2026.

Beau Harrington
30 Jul 2026
Delivery

Delivered to BIG4 Port Macquarie

SO-26-02423 signed for by Wayne Hallett.

Driver
29 Jul 2026
Order

SO-26-02423 taken by email

BIG4 Port Macquarie. 5 lines, $5,853.32 inc GST, for 30 Jul 2026.

Beau Harrington
29 Jul 2026
Delivery

Delivered to BIG4 Byron Bay

SO-26-02347 signed for by Sonia Reilly.

Driver
29 Jul 2026
Call

Stock check

Called Kel Norris ahead of the run to check what BIG4 Batemans Bay actually needs. Two lines added, one dropped.

Beau Harrington
26 Jul 2026
Order

SO-26-02347 taken by portal

BIG4 Byron Bay. 7 lines, $6,082.45 inc GST, for 29 Jul 2026.

Beau Harrington
25 Jul 2026
Credit

INV-26-9348 passed its due date

Terms are 30 days. Followed up with accounts payable.

Tanya Vukovic
24 Jul 2026
Credit

INV-26-9313 passed its due date

Terms are 30 days. Followed up with accounts payable.

Tanya Vukovic
23 Jul 2026
Delivery

Delivered to BIG4 Port Macquarie

SO-26-02274 signed for by Wayne Hallett.

Driver
23 Jul 2026
Delivery

Delivered to BIG4 Port Macquarie

SO-26-02228 signed for by Wayne Hallett.

Driver
23 Jul 2026
Credit

INV-26-9286 passed its due date

Terms are 30 days. Followed up with accounts payable.

Tanya Vukovic
22 Jul 2026
Order

SO-26-02274 taken by portal

BIG4 Port Macquarie. 5 lines, $4,058.23 inc GST, for 23 Jul 2026.

Beau Harrington
20 Jul 2026
Order

SO-26-02228 taken by portal

BIG4 Port Macquarie. 3 lines, $1,492.70 inc GST, for 23 Jul 2026.

Beau Harrington
19 Jul 2026
Quote

Q-26-0425 draft

Chemical safety upgrade, SDS compliant range. 17 lines.

Beau Harrington
17 Jul 2026
Credit

INV-26-9149 passed its due date

Terms are 30 days. Followed up with accounts payable.

Tanya Vukovic
16 Jul 2026
Delivery

Delivered to BIG4 Port Macquarie

SO-26-02085 signed for by Wayne Hallett.

Driver
10 Jul 2026
Credit

INV-26-9003 passed its due date

Terms are 30 days. Followed up with accounts payable.

Tanya Vukovic
9 Jul 2026
Call

Courtesy call

Rang Sonia Reilly at BIG4 Byron Bay. Happy with service. Flagged that the night staff are going through hand towel faster than the order allows for.

Beau Harrington
6 Jul 2026
Visit

Training

Ran a short handwash and dilution refresher with the cleaning staff at BIG4 Port Macquarie. Wayne Hallett asked for the wall charts to be reprinted.

Beau Harrington
16 Jun 2026
Call

Complaint

Deb Fogarty reported a short delivery at BIG4 Wagga Beach. Checked the docket against the pick, one carton missing. Credit raised and replaced on the next run.

Beau Harrington
10 Jun 2026
Call

Complaint

Wayne Hallett reported a short delivery at BIG4 Port Macquarie. Checked the docket against the pick, one carton missing. Credit raised and replaced on the next run.

Beau Harrington

Orders, deliveries, quotes and overdue invoices are read off the records themselves, so this cannot drift from the trading. Calls and visits are logged by the rep against the site they were about. Nothing here needs a separate CRM licence to stay in step.