VERIDIA
VERIDIA
Returns & credits Demo 3 open · $370.10 pending credit
Tue 4 Aug 2026

Sell

Returns & credits

Raised by the customer in their own portal, decided here. A credit note is only half of it: the other half is whether the stock goes back on the shelf or gets written off, which is the part a credit-only system quietly skips.

Open returns

3

$370.10 awaiting collection or credit

Credited

5

$578.20 last 30 days

Written off

$271

5 lines damaged or short dated, at landed cost

Declined

1

9 raised in total outside the window or opened

The returns book

Newest first. Move one along and the customer is told at each step.

  • RET-26-1207 Credited Catholic Healthcare Ltd · Emmaus Kemps Creek $87.90

    Against SO-26-02392 · raised 3 Aug 2026 by Andrew Sciberras · credit CRN-26-3107

    • 1 × HP-3010 Nitrile Glove Powder Free Blue Small Wrong product ordered Back on the shelf
  • RET-26-1206 Declined Orange City Council · Orange Aquatic Centre $166.10

    Against SO-26-01149 · raised 2 Aug 2026 by Centre Manager

    • 1 × CH-2262 Machine Dishwash Liquid 20L No longer required Back on the shelf
    • 1 × HP-3066 PVC Apron Heavy Duty White Wrong product ordered Back on the shelf

    Outside the 14 day window and the product has been opened.

  • RET-26-1205 Requested BIG4 Holiday Parks - East Coast · BIG4 Wagga Beach $130.40

    Against SO-26-01393 · raised 1 Aug 2026 by Deb Fogarty

    • 1 × CH-2242 Hospital Grade Disinfectant Wipes 200 Delivered in error Back on the shelf
  • RET-26-1204 Approved Roshana Care Group · Roshana Bexley $99.80

    Against SO-26-01638 · raised 31 Jul 2026 by Angela Tsoukalas

    • 1 × WJ-1134 Toilet Brush & Holder Set Over-supplied Back on the shelf
    • 1 × HP-3014 Nitrile Glove Powder Free Blue Large Delivered in error Back on the shelf
  • RET-26-1203 Collected Rydges Hotels & Resorts · Rydges Campbelltown $139.90

    Against SO-26-01885 · raised 30 Jul 2026 by Marnie Ellul

    • 1 × BD-6012 Tumbler Tempered 425ml Damaged in transit Write-off

    Write-off at landed cost: $82.60

  • RET-26-1202 Credited Mercy Community Aged Care · Rothwell Aged Care $154.20

    Against SO-26-02131 · raised 29 Jul 2026 by Peter Ngo · credit CRN-26-3102

    • 1 × HP-3100 Alcohol Wipes Sachet 70% IPA Short shelf life Write-off
    • 1 × FP-4082 Napkin 2ply Dinner White 1/8 Fold Damaged in transit Write-off

    Write-off at landed cost: $109.30

  • RET-26-1201 Credited Coolamon Shire Aged Care · Coolamon Shire Aged Care $74.90

    Against SO-26-02375 · raised 28 Jul 2026 by Anne Wishart · credit CRN-26-3101

    • 1 × WJ-1062 Hand Towel Dispenser Autocut Roll Wrong product ordered Back on the shelf
  • RET-26-1200 Credited NRMA Parks & Resorts · NRMA Merimbula $149.20

    Against SO-26-01132 · raised 27 Jul 2026 by Brendan Toohey · credit CRN-26-3100

    • 1 × CH-2328 ELIMO Carpet Extraction Concentrate 5L No longer required Back on the shelf
    • 1 × CH-2220 Glass & Mirror Cleaner 750ml Wrong product ordered Back on the shelf
  • RET-26-1208 Credited UPA Central West · UPA Orange $112.00

    Against SO-26-02150 · raised 9 Jul 2026 by Bev Antcliff · credit CRN-26-3108

    • 1 × CH-2246 Quaternary Sanitiser Food Grade 5L Short shelf life Write-off
    • 1 × HP-3082 Beard Cover White Damaged in transit Write-off

    Write-off at landed cost: $79.40

Why things come back

At list value. Over-supply and wrong-product are order entry problems; damage is a handling problem. They get fixed in different places.

  • Wrong product ordered $286.60
  • Damaged in transit $268.50
  • Delivered in error $218.30
  • No longer required $191.50
  • Short shelf life $137.60
  • Over-supplied $11.90

Where this starts

Customers raise these themselves, against a delivery they have actually had, choosing from the lines that were on it. That means the return arrives with the order, the site and the item already correct, and nobody at this end has to work out what they meant.

See the customer's side