Customers /

RSL LifeCare

Active

RSL LifeCare Ltd · ABN 37 000 019 289 · customer since 2012 · Aged Care

Primary contact

Grant Symonds

Head of Procurement

g.symonds@rsllifecare.org.au

1300 853 146

Veridia rep: Priya Selvaraj

Revenue 10wk

$171.9k

Gross margin

32.2%

Balance

$59,400.00

Credit limit

$90,000.00

66% used

Past 60 days

$8,316.00

Terms

45 days EOM

MOV $300.00

Site contacts

Who we speak to at each site, and what we still do not have on them. Fill anything in as you find it out and the site comes off the list on Intelligence.

RSL Narrabeen Colin Mawson 1300 853 146 Complete
RSL Bateman's Bay Judy Kellaway 1300 853 146 Complete
RSL Goulburn Ray Stitt 1300 853 146 Complete
RSL Tweed Heads Bev Rowntree 1300 853 146 Complete

Delivery sites

Site	Location	Branch	Run days	Size	PO	Chemical register
RSL Narrabeen RSL01-01	Narrabeen NSW 2101	Sydney	Tue, Fri	142 beds	required	24 products 1 lapsed
RSL Bateman's Bay RSL01-02	Batehaven NSW 2536	Sydney	Thu	78 beds	required	16 products 2 lapsed
RSL Goulburn RSL01-03	Goulburn NSW 2580	Wagga Wagga	Wed	86 beds	required	2 products
RSL Tweed Heads RSL01-04	Tweed Heads NSW 2485	Brisbane	Tue	104 beds	required	9 products 1 lapsed

Recent orders

2 live of 30

Order	Site	Delivery	Ex GST	Status
SO-26-02571	RSL Narrabeen	Fri 7 Aug	$2,142.80	Picking
SO-26-02477	RSL Narrabeen	Tue 4 Aug	$9,551.40	Confirmed
SO-26-02443	RSL Narrabeen	Fri 31 Jul	$7,687.70	Closed
SO-26-02412	RSL Narrabeen	Fri 31 Jul	$3,307.20	Closed
SO-26-02366	RSL Narrabeen	Tue 28 Jul	$6,780.20	Closed
SO-26-02362	RSL Tweed Heads	Tue 28 Jul	$1,265.20	Closed
SO-26-02345	RSL Narrabeen	Tue 28 Jul	$4,695.40	Closed
SO-26-02289	RSL Narrabeen	Fri 24 Jul	$1,854.40	Closed
SO-26-02277	RSL Narrabeen	Fri 24 Jul	$6,965.10	Closed
SO-26-02268	RSL Bateman's Bay	Thu 23 Jul	$7,217.30	Closed
SO-26-02227	RSL Bateman's Bay	Thu 23 Jul	$5,267.10	Closed
SO-26-02019	RSL Goulburn	Mon 13 Jul	$2,555.20	Closed
SO-26-01928	RSL Bateman's Bay	Thu 9 Jul	$9,875.70	Closed
SO-26-01922	RSL Bateman's Bay	Thu 9 Jul	$7,421.30	Closed

Customer P&L

Below median

Ten weeks of trading, carried past gross margin into what this account costs to deliver to and to fund.

Revenue ex GST: $171,929.60
Cost of goods: $116,487.20
Gross margin: $55,442.40 32.2%
Delivery, 30 drops: -$3,648.00
Funding, 79 debtor days: -$1,092.80
Net contribution: $50,701.60 29.5%

Cost to serve is 2.76% of revenue. Assumptions are stated on Intelligence and every one of them can be changed.

Price agreement

AGR-RSL01-FY27

5 item codes, in force to 30 Jun 2027. The validation engine checks every line against this.

WJ-1010 Ultraslim Hand Towel 150 sheet $44.60 $48.90
WJ-1030 Toilet Tissue 2ply 400 sheet $50.80 $55.90
HP-3012 Nitrile Glove Powder Free Blue Medium $79.70 $87.90
CH-2214 Multi-Purpose Neutral Detergent 5L $40.10 $44.00
CH-2240 Hospital Grade Disinfectant 5L TGA $88.30 $97.20

Invoicing

Invoices raised: 28
Open: 17
Overdue: 3
Quotes: 0

Open invoicing →

Activity

Every interaction with this account, from the rows themselves rather than a separate CRM.

4 Aug 2026
Order

SO-26-02571 taken by email

RSL Narrabeen. 4 lines, $2,357.08 inc GST, for 7 Aug 2026.

Priya Selvaraj
1 Aug 2026
Order

SO-26-02477 taken by portal

RSL Narrabeen. 12 lines, $10,506.54 inc GST, for 4 Aug 2026.

Priya Selvaraj
31 Jul 2026
Delivery

Delivered to RSL Narrabeen

SO-26-02443 signed for by Colin Mawson.

Driver
31 Jul 2026
Delivery

Delivered to RSL Narrabeen

SO-26-02412 signed for by Colin Mawson.

Driver
31 Jul 2026
Credit

INV-26-9131 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
30 Jul 2026
Order

SO-26-02443 taken by portal

RSL Narrabeen. 7 lines, $8,456.47 inc GST, for 31 Jul 2026.

Priya Selvaraj
28 Jul 2026
Order

SO-26-02412 taken by rep

RSL Narrabeen. 5 lines, $3,637.92 inc GST, for 31 Jul 2026.

Priya Selvaraj
28 Jul 2026
Delivery

Delivered to RSL Narrabeen

SO-26-02366 signed for by Colin Mawson.

Driver
28 Jul 2026
Delivery

Delivered to RSL Tweed Heads

SO-26-02362 signed for by Bev Rowntree.

Driver
28 Jul 2026
Delivery

Delivered to RSL Narrabeen

SO-26-02345 signed for by Colin Mawson.

Driver
27 Jul 2026
Order

SO-26-02366 taken by portal

RSL Narrabeen. 4 lines, $7,458.22 inc GST, for 28 Jul 2026.

Priya Selvaraj
27 Jul 2026
Order

SO-26-02362 taken by portal

RSL Tweed Heads. 5 lines, $1,391.72 inc GST, for 28 Jul 2026.

Priya Selvaraj
26 Jul 2026
Order

SO-26-02345 taken by phone

RSL Narrabeen. 5 lines, $5,164.94 inc GST, for 28 Jul 2026.

Priya Selvaraj
26 Jul 2026
Credit

INV-26-9053 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
25 Jul 2026
Credit

INV-26-9028 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
24 Jul 2026
Delivery

Delivered to RSL Narrabeen

SO-26-02289 signed for by Colin Mawson.

Driver
24 Jul 2026
Delivery

Delivered to RSL Narrabeen

SO-26-02277 signed for by Colin Mawson.

Driver
23 Jul 2026
Order

SO-26-02289 taken by edi

RSL Narrabeen. 5 lines, $2,039.84 inc GST, for 24 Jul 2026.

Priya Selvaraj
23 Jul 2026
Delivery

Delivered to RSL Bateman's Bay

SO-26-02268 signed for by Judy Kellaway.

Driver
23 Jul 2026
Delivery

Delivered to RSL Bateman's Bay

SO-26-02227 signed for by Judy Kellaway.

Driver
19 Jul 2026
Call

Price query

Ray Stitt queried a line on the last invoice against the agreement. Checked the agreement, the rate was right, sent the comparison through.

Priya Selvaraj
29 Jun 2026
Call

Stock check

Called Colin Mawson ahead of the run to check what RSL Narrabeen actually needs. Two lines added, one dropped.

Priya Selvaraj
26 Jun 2026
Visit

Site visit

On site at RSL Bateman's Bay with Judy Kellaway. Walked the store room, checked dispenser condition and took a photo of the chemical shelf for the register.

Priya Selvaraj
6 Jun 2026
Visit

Training

Ran a short handwash and dilution refresher with the cleaning staff at RSL Tweed Heads. Bev Rowntree asked for the wall charts to be reprinted.

Priya Selvaraj

Orders, deliveries, quotes and overdue invoices are read off the records themselves, so this cannot drift from the trading. Calls and visits are logged by the rep against the site they were about. Nothing here needs a separate CRM licence to stay in step.