Credit & accounts Owned by Tanya Vukovic · reviewed 2 Jul 2026
The account is on stop
A customer is on stop and wants to order. What can I do?
Nothing ships without a release. Karl approves releases, and only for the lines that were released, not the whole order.
An account goes on stop when it is materially past its terms. The order can still be keyed and validated, so nothing is lost, but it holds at Validation until credit says otherwise.
Critical hygiene lines are sometimes released while the rest of the order waits. When that happens, record who approved it against the order so the decision is on the record rather than in somebody's memory.
What to do
- 1 Key the order normally. It will hold with a blocker naming the balance past 60 days.
- 2 Refer to accounts. If a release is approved, it is recorded against the order.
- 3 Only the released lines proceed. The balance stays held.