Raising a credit for a return
A customer wants to return something. What happens?
The customer raises it against the delivery it came on. Approve, collect, then credit. The stock either goes back on the shelf or is written off, and that is recorded separately.
Returns raised in the portal arrive with the order, the site and the item already correct, because the customer picks from the lines that were actually delivered to them.
Damaged and short-dated stock is a write-off at landed cost. Everything else goes back on hand. Recording which is which is what makes the returns report worth reading: over-supply and wrong-product are order entry problems, damage is a handling problem, and they get fixed in different places.
The credit note nets off what the customer owes. It does not need to be re-keyed anywhere.
What to do
- 1 Check the return against the delivery. The order, site and line are already on it.
- 2 Approve it, then mark it collected when it is back on the truck.
- 3 Raise the credit. Restockable lines go back on hand and write-offs are costed.