Customers /

Hunter New England Health

Active

Hunter New England Local Health District · ABN 63 320 292 133 · customer since 2013 · Institutional

Primary contact

Alison Brumby

Supply Chain Officer

alison.brumby@health.nsw.gov.au

(02) 4921 3000

Veridia rep: Nadia Kostoglou

Revenue 10wk

$256.8k

Gross margin

30.4%

Balance

$62,184.00

Credit limit

$88,000.00

71% used

Past 60 days

$0.00

Terms

45 days EOM

MOV $500.00

Site contacts

Who we speak to at each site, and what we still do not have on them. Fill anything in as you find it out and the site comes off the list on Intelligence.

John Hunter Hospital Support Central Stores (02) 4921 3000 Complete
Maitland Hospital Stores (02) 4921 3000 Complete
Tamworth Rural Referral Stores (02) 4921 3000 Complete

Delivery sites

Site	Location	Branch	Run days	Size	PO	Chemical register
John Hunter Hospital Support HNE01-01	New Lambton Heights NSW 2305	Sydney	Mon, Wed, Fri	820 beds	required	47 products 3 lapsed
Maitland Hospital HNE01-02	Metford NSW 2323	Sydney	Tue, Thu	296 beds	required	18 products 2 lapsed
Tamworth Rural Referral HNE01-03	Tamworth NSW 2340	Molong	Wed	264 beds	required	18 products 1 lapsed

Recent orders

4 live of 53

Order	Site	Delivery	Ex GST	Status
SO-26-02539	Maitland Hospital	Thu 6 Aug	$3,487.34	Picking
SO-26-02513	Tamworth Rural Referral	Wed 5 Aug	$2,667.84	Picking
SO-26-02502	Maitland Hospital	Tue 4 Aug	$7,221.30	Confirmed
SO-26-02480	Maitland Hospital	Tue 4 Aug	$1,426.80	Loaded
SO-26-02335	John Hunter Hospital Support	Mon 27 Jul	$7,860.50	Closed
SO-26-02315	John Hunter Hospital Support	Mon 27 Jul	$5,388.70	Closed
SO-26-02312	John Hunter Hospital Support	Mon 27 Jul	$8,143.80	Closed
SO-26-02212	John Hunter Hospital Support	Wed 22 Jul	$3,184.80	Closed
SO-26-02148	Maitland Hospital	Tue 21 Jul	$6,105.80	Closed
SO-26-02123	John Hunter Hospital Support	Fri 17 Jul	$3,451.30	Closed
SO-26-02096	John Hunter Hospital Support	Fri 17 Jul	$2,742.30	Closed
SO-26-02031	John Hunter Hospital Support	Wed 15 Jul	$4,924.90	Closed
SO-26-02013	John Hunter Hospital Support	Mon 13 Jul	$5,487.80	Closed
SO-26-01983	John Hunter Hospital Support	Mon 13 Jul	$9,206.22	Closed

Customer P&L

Bottom quartile

Ten weeks of trading, carried past gross margin into what this account costs to deliver to and to fund.

Revenue ex GST: $256,804.46
Cost of goods: $178,701.90
Gross margin: $78,102.56 30.4%
Delivery, 51 drops: -$6,432.00
Funding, 54 debtor days: -$781.99
Net contribution: $70,888.57 27.6%

Cost to serve is 2.81% of revenue. Assumptions are stated on Intelligence and every one of them can be changed.

Price agreement

AGR-HNE01-FY27

8 item codes, in force to 30 Jun 2027. The validation engine checks every line against this.

HP-3012 Nitrile Glove Powder Free Blue Medium $78.60 $87.90
HP-3030 Nitrile Exam Glove Micro-Touch Medium $113.64 $126.40
HP-3060 Isolation Gown Level 2 Blue Universal $117.64 $130.40
HP-3072 Surgical Mask Level 3 Fluid Resistant $107.64 $119.80
CH-2240 Hospital Grade Disinfectant 5L TGA $86.80 $97.20
CH-2254 Instrument Grade Disinfectant 5L $189.64 $210.10
CH-2256 Viraclean Hospital Disinfectant 5L $122.64 $136.00
WJ-1088 Clinical Waste Bag Yellow 60L $74.14 $82.90

Charged above the agreement

Last 90 days. This is what Alison Brumby will find when they audit.

$10.40

SO-26-01485 · CH-2240 $10.40

Invoicing

Invoices raised: 47
Open: 24
Overdue: 3
Quotes: 0

Open invoicing →

Activity

Every interaction with this account, from the rows themselves rather than a separate CRM.

3 Aug 2026
Order

SO-26-02539 taken by rep

Maitland Hospital. 7 lines, $3,836.07 inc GST, for 6 Aug 2026.

Nadia Kostoglou
2 Aug 2026
Order

SO-26-02513 taken by portal

Tamworth Rural Referral. 5 lines, $2,934.62 inc GST, for 5 Aug 2026.

Nadia Kostoglou
2 Aug 2026
Order

SO-26-02502 taken by edi

Maitland Hospital. 4 lines, $7,943.43 inc GST, for 4 Aug 2026.

Nadia Kostoglou
1 Aug 2026
Order

SO-26-02480 taken by portal

Maitland Hospital. 5 lines, $1,569.48 inc GST, for 4 Aug 2026.

Nadia Kostoglou
28 Jul 2026
Call

Complaint

Stores reported a short delivery at Tamworth Rural Referral. Checked the docket against the pick, one carton missing. Credit raised and replaced on the next run.

Nadia Kostoglou
27 Jul 2026
Delivery

Delivered to John Hunter Hospital Support

SO-26-02335 signed for by Central Stores.

Driver
27 Jul 2026
Delivery

Delivered to John Hunter Hospital Support

SO-26-02315 signed for by Central Stores.

Driver
27 Jul 2026
Delivery

Delivered to John Hunter Hospital Support

SO-26-02312 signed for by Central Stores.

Driver
26 Jul 2026
Order

SO-26-02335 taken by edi

John Hunter Hospital Support. 7 lines, $8,646.55 inc GST, for 27 Jul 2026.

Nadia Kostoglou
26 Jul 2026
Credit

INV-26-9057 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
25 Jul 2026
Order

SO-26-02315 taken by portal

John Hunter Hospital Support. 8 lines, $5,927.57 inc GST, for 27 Jul 2026.

Nadia Kostoglou
25 Jul 2026
Order

SO-26-02312 taken by edi

John Hunter Hospital Support. 6 lines, $8,958.18 inc GST, for 27 Jul 2026.

Nadia Kostoglou
22 Jul 2026
Delivery

Delivered to John Hunter Hospital Support

SO-26-02212 signed for by Central Stores.

Driver
21 Jul 2026
Delivery

Delivered to Maitland Hospital

SO-26-02148 signed for by Stores.

Driver
20 Jul 2026
Order

SO-26-02212 taken by email

John Hunter Hospital Support. 3 lines, $3,503.28 inc GST, for 22 Jul 2026.

Nadia Kostoglou
20 Jul 2026
Credit

INV-26-8883 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
18 Jul 2026
Order

SO-26-02148 taken by email

Maitland Hospital. 5 lines, $6,716.38 inc GST, for 21 Jul 2026.

Nadia Kostoglou
18 Jul 2026
Credit

INV-26-8861 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
17 Jul 2026
Delivery

Delivered to John Hunter Hospital Support

SO-26-02123 signed for by Central Stores.

Driver
17 Jul 2026
Delivery

Delivered to John Hunter Hospital Support

SO-26-02096 signed for by Central Stores.

Driver
16 Jul 2026
Order

SO-26-02123 taken by portal

John Hunter Hospital Support. 8 lines, $3,796.43 inc GST, for 17 Jul 2026.

Nadia Kostoglou
5 Jul 2026
Call

Stock check

Called Stores ahead of the run to check what Maitland Hospital actually needs. Two lines added, one dropped.

Nadia Kostoglou
15 Jun 2026
Call

Courtesy call

Rang Central Stores at John Hunter Hospital Support. Happy with service. Flagged that the night staff are going through hand towel faster than the order allows for.

Nadia Kostoglou
12 Jun 2026
Visit

Training

Ran a short handwash and dilution refresher with the cleaning staff at John Hunter Hospital Support. Central Stores asked for the wall charts to be reprinted.

Nadia Kostoglou

Orders, deliveries, quotes and overdue invoices are read off the records themselves, so this cannot drift from the trading. Calls and visits are logged by the rep against the site they were about. Nothing here needs a separate CRM licence to stay in step.