Customers /

Macquarie University

Active

Macquarie University · ABN 90 952 801 237 · customer since 2018 · Education

Primary contact

Renata Kowalczyk

Category Manager, Facilities

renata.kowalczyk@mq.edu.au

(02) 9850 7111

Veridia rep: Nadia Kostoglou

Revenue 10wk

$262.7k

Gross margin

30.6%

Balance

$43,500.00

Credit limit

$75,000.00

58% used

Past 60 days

$0.00

Terms

45 days EOM

MOV $500.00

Site contacts

Who we speak to at each site, and what we still do not have on them. Fill anything in as you find it out and the site comes off the list on Intelligence.

MQ Central Courtyard Precinct Facilities Store (02) 9850 7111 Complete
MQ Hospital & Clinic Clinical Supply (02) 9850 7111 Complete
MQ Student Accommodation Res Life Office (02) 9850 7111 Complete

Delivery sites

Site	Location	Branch	Run days	Size	PO	Chemical register
MQ Central Courtyard Precinct MQU01-01	Macquarie Park NSW 2109	Sydney	Mon, Wed, Fri	44,000 students	required	41 products 2 lapsed
MQ Hospital & Clinic MQU01-02	Macquarie Park NSW 2109	Sydney	Tue, Thu	183 beds	required	23 products 2 lapsed
MQ Student Accommodation MQU01-03	North Ryde NSW 2113	Sydney	Wed	1,000 rooms	required	16 products 1 lapsed

Recent orders

7 live of 53

Order	Site	Delivery	Ex GST	Status
SO-26-02601	MQ Central Courtyard Precinct	Fri 7 Aug	$4,095.60	Confirmed
SO-26-02594	MQ Central Courtyard Precinct	Fri 7 Aug	$2,234.00	Picking
SO-26-02584	MQ Hospital & Clinic	Thu 6 Aug	$3,161.10	Confirmed
SO-26-02574	MQ Central Courtyard Precinct	Fri 7 Aug	$2,236.80	Picking
SO-26-02566	MQ Hospital & Clinic	Thu 6 Aug	$7,606.50	Picking
SO-26-04413	MQ Hospital & Clinic	Wed 5 Aug	$6,172.60	Validation
SO-26-02470	MQ Central Courtyard Precinct	Mon 3 Aug	$5,577.80	Delivered
SO-26-02431	MQ Hospital & Clinic	Thu 30 Jul	$4,530.40	Closed
SO-26-02305	MQ Central Courtyard Precinct	Mon 27 Jul	$2,355.10	Closed
SO-26-02263	MQ Central Courtyard Precinct	Fri 24 Jul	$3,768.90	Closed
SO-26-02234	MQ Student Accommodation	Wed 22 Jul	$2,630.00	Closed
SO-26-02194	MQ Central Courtyard Precinct	Wed 22 Jul	$5,673.10	Closed
SO-26-02184	MQ Student Accommodation	Wed 22 Jul	$4,701.20	Closed
SO-26-02170	MQ Central Courtyard Precinct	Mon 20 Jul	$7,650.90	Closed

Customer P&L

Below median

Ten weeks of trading, carried past gross margin into what this account costs to deliver to and to fund.

Revenue ex GST: $268,898.90
Cost of goods: $186,853.00
Gross margin: $82,045.90 30.5%
Delivery, 52 drops: -$6,088.00
Funding, 54 debtor days: -$547.03
Net contribution: $75,410.87 28.0%

Cost to serve is 2.47% of revenue. Assumptions are stated on Intelligence and every one of them can be changed.

Price agreement

AGR-MQU01-FY27

8 item codes, in force to 30 Jun 2027. The validation engine checks every line against this.

WJ-1018 Roll Hand Towel 80m Autocut $66.40 $73.80
WJ-1036 Jumbo Toilet Roll 300m 2ply $53.90 $59.90
WJ-1082 Bin Liner 82L Black 30mu $53.00 $58.90
CH-2210 Neutral Floor Detergent 5L $36.10 $40.10
CH-2220 Glass & Mirror Cleaner 750ml $49.40 $54.90
WJ-1112 Microfibre Cloth 40x40 Blue $14.80 $16.40
HP-3042 Vinyl Glove Powder Free Clear Medium $43.90 $48.80
WJ-1110 Janitorial Trolley 3-Shelf with Bag $431.91 $479.90

Charged above the agreement

Last 90 days. This is what Renata Kowalczyk will find when they audit.

$871.15

SO-26-01011 · WJ-1110 $719.85
SO-26-02431 · CH-2220 $49.50
SO-26-01407 · WJ-1082 $41.30
SO-26-01592 · WJ-1018 $37.00
SO-26-02162 · WJ-1036 $18.00
SO-26-02084 · CH-2220 $5.50

Invoicing

Invoices raised: 46
Open: 29
Overdue: 5
Quotes: 0

Open invoicing →

Activity

Every interaction with this account, from the rows themselves rather than a separate CRM.

4 Aug 2026
Order

SO-26-04413 taken by portal

MQ Hospital & Clinic. 5 lines, $6,789.86 inc GST, for 5 Aug 2026.

Hamish Corrigan
4 Aug 2026
Order

SO-26-02574 taken by portal

MQ Central Courtyard Precinct. 3 lines, $2,460.48 inc GST, for 7 Aug 2026.

Nadia Kostoglou
4 Aug 2026
Order

SO-26-02566 taken by edi

MQ Hospital & Clinic. 9 lines, $8,367.15 inc GST, for 6 Aug 2026.

Nadia Kostoglou
3 Aug 2026
Delivery

Delivered to MQ Central Courtyard Precinct

SO-26-02470 signed for by Facilities Store.

Driver
1 Aug 2026
Order

SO-26-02470 taken by portal

MQ Central Courtyard Precinct. 8 lines, $6,135.58 inc GST, for 3 Aug 2026.

Nadia Kostoglou
1 Aug 2026
Credit

INV-26-9163 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
30 Jul 2026
Delivery

Delivered to MQ Hospital & Clinic

SO-26-02431 signed for by Clinical Supply.

Driver
30 Jul 2026
Visit

Training

Ran a short handwash and dilution refresher with the cleaning staff at MQ Central Courtyard Precinct. Facilities Store asked for the wall charts to be reprinted.

Nadia Kostoglou
29 Jul 2026
Order

SO-26-02431 taken by edi

MQ Hospital & Clinic. 10 lines, $4,983.44 inc GST, for 30 Jul 2026.

Nadia Kostoglou
27 Jul 2026
Delivery

Delivered to MQ Central Courtyard Precinct

SO-26-02305 signed for by Facilities Store.

Driver
25 Jul 2026
Credit

INV-26-9021 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
24 Jul 2026
Order

SO-26-02305 taken by rep

MQ Central Courtyard Precinct. 6 lines, $2,590.61 inc GST, for 27 Jul 2026.

Nadia Kostoglou
24 Jul 2026
Delivery

Delivered to MQ Central Courtyard Precinct

SO-26-02263 signed for by Facilities Store.

Driver
24 Jul 2026
Credit

INV-26-8992 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
24 Jul 2026
Credit

INV-26-8970 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
22 Jul 2026
Delivery

Delivered to MQ Student Accommodation

SO-26-02234 signed for by Res Life Office.

Driver
22 Jul 2026
Delivery

Delivered to MQ Central Courtyard Precinct

SO-26-02194 signed for by Facilities Store.

Driver
22 Jul 2026
Delivery

Delivered to MQ Student Accommodation

SO-26-02184 signed for by Res Life Office.

Driver
21 Jul 2026
Order

SO-26-02263 taken by email

MQ Central Courtyard Precinct. 4 lines, $4,145.79 inc GST, for 24 Jul 2026.

Nadia Kostoglou
21 Jul 2026
Order

SO-26-02234 taken by email

MQ Student Accommodation. 6 lines, $2,893.00 inc GST, for 22 Jul 2026.

Nadia Kostoglou
18 Jul 2026
Credit

INV-26-8817 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
7 Jul 2026
Call

Price query

Res Life Office queried a line on the last invoice against the agreement. Checked the agreement, the rate was right, sent the comparison through.

Nadia Kostoglou
17 Jun 2026
Call

Stock check

Called Clinical Supply ahead of the run to check what MQ Hospital & Clinic actually needs. Two lines added, one dropped.

Nadia Kostoglou
14 Jun 2026
Visit

Site visit

On site at MQ Hospital & Clinic with Clinical Supply. Walked the store room, checked dispenser condition and took a photo of the chemical shelf for the register.

Nadia Kostoglou

Orders, deliveries, quotes and overdue invoices are read off the records themselves, so this cannot drift from the trading. Calls and visits are logged by the rep against the site they were about. Nothing here needs a separate CRM licence to stay in step.