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Opal HealthCare NSW

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Opal Aged Care Holdings Pty Ltd · ABN 23 168 449 210 · customer since 2015 · Aged Care

Two invoices past 60 days. Held for review by Tanya Vukovic on 31 Jul.

Primary contact

Rebecca Chalmers

Supply Chain Manager

rebecca.chalmers@opalhealthcare.com.au

(02) 9033 2200

Veridia rep: Priya Selvaraj

Revenue 10wk

$176.6k

Gross margin

32.6%

Balance

$104,826.00

Credit limit

$110,000.00

95% used

Past 60 days

$21,849.00

Terms

30 days

MOV $300.00

Site contacts

Who we speak to at each site, and what we still do not have on them. Fill anything in as you find it out and the site comes off the list on Intelligence.

Opal Bankstown Nadine Fakhri (02) 9033 2200 Complete
Opal Hornsby Paul Vickery (02) 9033 2200 Complete
Opal Nowra Jenna Costigan (02) 9033 2200 Complete
Opal Wagga Rod Mulhearn (02) 9033 2200 Complete

Delivery sites

Site	Location	Branch	Run days	Size	PO	Chemical register
Opal Bankstown OPL01-01	Bankstown NSW 2200	Sydney	Wed	112 beds	required	12 products 1 lapsed
Opal Hornsby OPL01-02	Hornsby NSW 2077	Sydney	Tue, Fri	96 beds	required	24 products 1 lapsed
Opal Nowra OPL01-03	Nowra NSW 2541	Sydney	Thu	88 beds	required	12 products
Opal Wagga OPL01-04	Wagga Wagga NSW 2650	Wagga Wagga	Wed	78 beds	required	8 products 1 lapsed

Recent orders

11 live of 35

Order	Site	Delivery	Ex GST	Status
SO-26-02602	Opal Hornsby	Fri 7 Aug	$6,595.30	Confirmed
SO-26-02600	Opal Hornsby	Fri 7 Aug	$6,652.10	Picking
SO-26-02589	Opal Nowra	Thu 6 Aug	$7,165.20	Confirmed
SO-26-02555	Opal Bankstown	Wed 5 Aug	$4,689.60	Confirmed
SO-26-04411	Opal Bankstown	Thu 6 Aug	$9,948.60	Validation
SO-26-02542	Opal Nowra	Thu 6 Aug	$5,477.80	Picking
SO-26-02533	Opal Bankstown	Wed 5 Aug	$3,550.10	Picking
SO-26-02519	Opal Hornsby	Tue 4 Aug	$7,564.90	Loaded
SO-26-02514	Opal Bankstown	Wed 5 Aug	$557.60	Picking
SO-26-02509	Opal Bankstown	Wed 5 Aug	$6,384.70	Picking
SO-26-02478	Opal Hornsby	Tue 4 Aug	$3,452.70	Confirmed
SO-26-02450	Opal Hornsby	Fri 31 Jul	$7,433.00	Closed
SO-26-02426	Opal Nowra	Thu 30 Jul	$4,614.70	Closed
SO-26-02383	Opal Nowra	Thu 30 Jul	$7,138.90	Closed

Customer P&L

Below median

Ten weeks of trading, carried past gross margin into what this account costs to deliver to and to fund.

Revenue ex GST: $186,592.90
Cost of goods: $126,826.90
Gross margin: $59,766.00 32.0%
Delivery, 34 drops: -$4,180.00
Funding, 64 debtor days: -$1,562.34
Net contribution: $54,023.66 29.0%

Cost to serve is 3.08% of revenue. Assumptions are stated on Intelligence and every one of them can be changed.

Price agreement

AGR-OPL01-FY27

6 item codes, in force to 30 Jun 2027. The validation engine checks every line against this.

WJ-1010 Ultraslim Hand Towel 150 sheet $44.70 $48.90
WJ-1030 Toilet Tissue 2ply 400 sheet $50.90 $55.90
HP-3012 Nitrile Glove Powder Free Blue Medium $79.90 $87.90
CH-2214 Multi-Purpose Neutral Detergent 5L $40.20 $44.00
CH-2240 Hospital Grade Disinfectant 5L TGA $88.50 $97.20
HP-3090 Hand Soap Foaming 1L Pod Fragrance Free $60.20 $66.00

Charged above the agreement

Last 90 days. This is what Rebecca Chalmers will find when they audit.

$29.40

SO-26-02602 · WJ-1010 $29.40

Invoicing

Invoices raised: 23
Open: 18
Overdue: 7
Quotes: 0

Open invoicing →

Activity

Every interaction with this account, from the rows themselves rather than a separate CRM.

4 Aug 2026
Order

SO-26-04411 taken by edi

Opal Bankstown. 6 lines, $10,943.46 inc GST, for 6 Aug 2026.

Hamish Corrigan
4 Aug 2026
Order

SO-26-02555 taken by phone

Opal Bankstown. 6 lines, $5,158.56 inc GST, for 5 Aug 2026.

Priya Selvaraj
3 Aug 2026
Order

SO-26-02542 taken by portal

Opal Nowra. 8 lines, $6,025.58 inc GST, for 6 Aug 2026.

Priya Selvaraj
3 Aug 2026
Order

SO-26-02533 taken by email

Opal Bankstown. 7 lines, $3,905.11 inc GST, for 5 Aug 2026.

Priya Selvaraj
3 Aug 2026
Order

SO-26-02519 taken by edi

Opal Hornsby. 7 lines, $8,321.39 inc GST, for 4 Aug 2026.

Priya Selvaraj
2 Aug 2026
Order

SO-26-02514 taken by rep

Opal Bankstown. 3 lines, $613.36 inc GST, for 5 Aug 2026.

Priya Selvaraj
2 Aug 2026
Order

SO-26-02509 taken by portal

Opal Bankstown. 11 lines, $7,023.17 inc GST, for 5 Aug 2026.

Priya Selvaraj
1 Aug 2026
Order

SO-26-02478 taken by rep

Opal Hornsby. 6 lines, $3,797.97 inc GST, for 4 Aug 2026.

Priya Selvaraj
31 Jul 2026
Delivery

Delivered to Opal Hornsby

SO-26-02450 signed for by Paul Vickery.

Driver
30 Jul 2026
Order

SO-26-02450 taken by rep

Opal Hornsby. 11 lines, $8,176.30 inc GST, for 31 Jul 2026.

Priya Selvaraj
30 Jul 2026
Delivery

Delivered to Opal Nowra

SO-26-02426 signed for by Jenna Costigan.

Driver
30 Jul 2026
Delivery

Delivered to Opal Nowra

SO-26-02383 signed for by Jenna Costigan.

Driver
29 Jul 2026
Order

SO-26-02426 taken by rep

Opal Nowra. 8 lines, $5,076.17 inc GST, for 30 Jul 2026.

Priya Selvaraj
23 Jul 2026
Credit

INV-26-9304 passed its due date

Terms are 30 days. Followed up with accounts payable.

Tanya Vukovic
17 Jul 2026
Credit

INV-26-9169 passed its due date

Terms are 30 days. Followed up with accounts payable.

Tanya Vukovic
16 Jul 2026
Credit

INV-26-9159 passed its due date

Terms are 30 days. Followed up with accounts payable.

Tanya Vukovic
15 Jul 2026
Call

Courtesy call

Rang Nadine Fakhri at Opal Bankstown. Happy with service. Flagged that the night staff are going through hand towel faster than the order allows for.

Priya Selvaraj
15 Jul 2026
Credit

INV-26-9088 passed its due date

Terms are 30 days. Followed up with accounts payable.

Tanya Vukovic
12 Jul 2026
Visit

Training

Ran a short handwash and dilution refresher with the cleaning staff at Opal Hornsby. Paul Vickery asked for the wall charts to be reprinted.

Priya Selvaraj
9 Jul 2026
Credit

INV-26-8967 passed its due date

Terms are 30 days. Followed up with accounts payable.

Tanya Vukovic
4 Jul 2026
Credit

INV-26-8870 passed its due date

Terms are 30 days. Followed up with accounts payable.

Tanya Vukovic
2 Jul 2026
Credit

INV-26-8781 passed its due date

Terms are 30 days. Followed up with accounts payable.

Tanya Vukovic
22 Jun 2026
Call

Complaint

Rod Mulhearn reported a short delivery at Opal Wagga. Checked the docket against the pick, one carton missing. Credit raised and replaced on the next run.

Priya Selvaraj
30 May 2026
Call

Stock check

Called Jenna Costigan ahead of the run to check what Opal Nowra actually needs. Two lines added, one dropped.

Priya Selvaraj

Orders, deliveries, quotes and overdue invoices are read off the records themselves, so this cannot drift from the trading. Calls and visits are logged by the rep against the site they were about. Nothing here needs a separate CRM licence to stay in step.