Customers /

Southern Cross Care NSW & ACT

Active

Southern Cross Care (NSW & ACT) Ltd · ABN 16 000 026 428 · customer since 2011 · Aged Care

Primary contact

Gavin Sear

Procurement Lead

gavin.sear@sccliving.org.au

(02) 9432 1900

Veridia rep: Priya Selvaraj

Revenue 10wk

$399.8k

Gross margin

32.1%

Balance

$75,600.00

Credit limit

$140,000.00

54% used

Past 60 days

$0.00

Terms

45 days EOM

MOV $300.00

Site contacts

Who we speak to at each site, and what we still do not have on them. Fill anything in as you find it out and the site comes off the list on Intelligence.

SCC Marsfield Ellen Broadbent (02) 9432 1900 Complete
SCC Wollongong Damian Whitton (02) 9432 1900

Still to ask for: Direct phone, Role at the site
SCC Young Rosslyn Kerr (02) 9432 1900 Complete
SCC Wagga Wagga Craig Bidgood (02) 9432 1900 Complete
SCC Bathurst Nerida Ford (02) 9432 1900 Complete
SCC Canberra Jason Halliwell (02) 9432 1900 Complete

Delivery sites

Site	Location	Branch	Run days	Size	PO	Chemical register
SCC Marsfield SLH01-01	Marsfield NSW 2122	Sydney	Tue, Fri	132 beds	required	21 products 2 lapsed
SCC Wollongong SLH01-02	Figtree NSW 2525	Sydney	Wed	118 beds	required	14 products 1 lapsed
SCC Young SLH01-03	Young NSW 2594	Wagga Wagga	Thu	76 beds	required	10 products
SCC Wagga Wagga SLH01-04	Kooringal NSW 2650	Wagga Wagga	Tue, Fri	104 beds	required	18 products 1 lapsed
SCC Bathurst SLH01-05	Bathurst NSW 2795	Molong	Wed	88 beds	required	10 products
SCC Canberra SLH01-06	Garran ACT 2605	Sydney	Mon, Thu	142 beds	required	34 products 4 lapsed

Recent orders

7 live of 75

Order	Site	Delivery	Ex GST	Status
SO-26-02606	SCC Marsfield	Fri 7 Aug	$8,913.94	Confirmed
SO-26-02567	SCC Canberra	Thu 6 Aug	$2,773.80	Picking
SO-26-02565	SCC Young	Thu 6 Aug	$1,871.50	Picking
SO-26-02548	SCC Canberra	Thu 6 Aug	$4,336.30	Picking
SO-26-02504	SCC Wagga Wagga	Tue 4 Aug	$4,731.00	Picking
SO-26-02472	SCC Canberra	Mon 3 Aug	$7,219.60	Invoiced
SO-26-02463	SCC Canberra	Mon 3 Aug	$10,059.90	Invoiced
SO-26-02427	SCC Young	Thu 30 Jul	$7,712.80	Closed
SO-26-02393	SCC Bathurst	Wed 29 Jul	$5,438.80	Closed
SO-26-02329	SCC Canberra	Mon 27 Jul	$2,140.80	Closed
SO-26-02299	SCC Bathurst	Mon 27 Jul	$4,666.90	Closed
SO-26-02296	SCC Canberra	Mon 27 Jul	$3,496.10	Closed
SO-26-02231	SCC Canberra	Thu 23 Jul	$2,420.00	Closed
SO-26-02209	SCC Wollongong	Wed 22 Jul	$3,222.80	Closed

Customer P&L

Below median

Ten weeks of trading, carried past gross margin into what this account costs to deliver to and to fund.

Revenue ex GST: $399,783.79
Cost of goods: $271,375.30
Gross margin: $128,408.49 32.1%
Delivery, 73 drops: -$9,808.00
Funding, 54 debtor days: -$950.70
Net contribution: $117,649.79 29.4%

Cost to serve is 2.69% of revenue. Assumptions are stated on Intelligence and every one of them can be changed.

Price agreement

AGR-SLH01-FY27

8 item codes, in force to 30 Jun 2027. The validation engine checks every line against this.

WJ-1010 Ultraslim Hand Towel 150 sheet $44.40 $48.90
WJ-1030 Toilet Tissue 2ply 400 sheet $50.60 $55.90
HP-3012 Nitrile Glove Powder Free Blue Medium $79.40 $87.90
CH-2214 Multi-Purpose Neutral Detergent 5L $39.90 $44.00
CH-2240 Hospital Grade Disinfectant 5L TGA $87.90 $97.20
CH-2242 Hospital Grade Disinfectant Wipes 200 $118.20 $130.40
HP-3060 Isolation Gown Level 2 Blue Universal $118.64 $130.40
WJ-1088 Clinical Waste Bag Yellow 60L $74.61 $82.90

Charged above the agreement

Last 90 days. This is what Gavin Sear will find when they audit.

$158.60

SO-26-02504 · CH-2242 $158.60

Invoicing

Invoices raised: 68
Open: 44
Overdue: 4
Quotes: 1

Open invoicing →

Activity

Every interaction with this account, from the rows themselves rather than a separate CRM.

4 Aug 2026
Order

SO-26-02567 taken by email

SCC Canberra. 5 lines, $3,051.18 inc GST, for 6 Aug 2026.

Priya Selvaraj
4 Aug 2026
Order

SO-26-02565 taken by rep

SCC Young. 5 lines, $2,058.65 inc GST, for 6 Aug 2026.

Priya Selvaraj
3 Aug 2026
Order

SO-26-02548 taken by phone

SCC Canberra. 7 lines, $4,769.93 inc GST, for 6 Aug 2026.

Priya Selvaraj
3 Aug 2026
Delivery

Delivered to SCC Canberra

SO-26-02472 signed for by Jason Halliwell.

Driver
3 Aug 2026
Delivery

Delivered to SCC Canberra

SO-26-02463 signed for by Jason Halliwell.

Driver
3 Aug 2026
Quote

Q-26-0420 accepted

Bar and glassware refresh. 10 lines.

Priya Selvaraj
2 Aug 2026
Order

SO-26-02504 taken by email

SCC Wagga Wagga. 5 lines, $5,204.10 inc GST, for 4 Aug 2026.

Priya Selvaraj
1 Aug 2026
Order

SO-26-02472 taken by rep

SCC Canberra. 7 lines, $7,941.56 inc GST, for 3 Aug 2026.

Priya Selvaraj
1 Aug 2026
Order

SO-26-02463 taken by phone

SCC Canberra. 9 lines, $11,065.89 inc GST, for 3 Aug 2026.

Priya Selvaraj
31 Jul 2026
Credit

INV-26-9118 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
30 Jul 2026
Delivery

Delivered to SCC Young

SO-26-02427 signed for by Rosslyn Kerr.

Driver
30 Jul 2026
Credit

INV-26-9104 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
30 Jul 2026
Credit

INV-26-9096 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
30 Jul 2026
Credit

INV-26-9083 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
29 Jul 2026
Order

SO-26-02427 taken by phone

SCC Young. 11 lines, $8,484.08 inc GST, for 30 Jul 2026.

Priya Selvaraj
29 Jul 2026
Delivery

Delivered to SCC Bathurst

SO-26-02393 signed for by Nerida Ford.

Driver
28 Jul 2026
Order

SO-26-02393 taken by edi

SCC Bathurst. 6 lines, $5,982.68 inc GST, for 29 Jul 2026.

Priya Selvaraj
27 Jul 2026
Delivery

Delivered to SCC Canberra

SO-26-02329 signed for by Jason Halliwell.

Driver
27 Jul 2026
Delivery

Delivered to SCC Bathurst

SO-26-02299 signed for by Nerida Ford.

Driver
27 Jul 2026
Delivery

Delivered to SCC Canberra

SO-26-02296 signed for by Jason Halliwell.

Driver
26 Jul 2026
Visit

Site visit

On site at SCC Wollongong with Damian Whitton. Walked the store room, checked dispenser condition and took a photo of the chemical shelf for the register.

Priya Selvaraj
3 Jul 2026
Call

Courtesy call

Rang Ellen Broadbent at SCC Marsfield. Happy with service. Flagged that the night staff are going through hand towel faster than the order allows for.

Priya Selvaraj
13 Jun 2026
Call

Price query

Rosslyn Kerr queried a line on the last invoice against the agreement. Checked the agreement, the rate was right, sent the comparison through.

Priya Selvaraj
10 Jun 2026
Call

Complaint

Jason Halliwell reported a short delivery at SCC Canberra. Checked the docket against the pick, one carton missing. Credit raised and replaced on the next run.

Priya Selvaraj

Orders, deliveries, quotes and overdue invoices are read off the records themselves, so this cannot drift from the trading. Calls and visits are logged by the rep against the site they were about. Nothing here needs a separate CRM licence to stay in step.