System
How we do it
The standard operating procedures, the product knowledge and the pricing rules, written down and searchable. Every answer is a page somebody owns and reviewed, with the record it is about one click away.
Receiving a delivery from a supplier
What do I check when a supplier delivery arrives?
Count it against the purchase order before the driver leaves, then put it away against the same order so on-hand is right within the hour.
Owned by Dean Hollis
Cycle counting
How do I do a stock count?
Count the bin, not the screen. Record the variance even when it is small, because the pattern is the useful part.
Owned by Trent Kolek
Why this is written down rather than generated
You said the intent was to put thirty years of your own knowledge somewhere the team can reach it. The hard part of that is not the search box, it is getting the knowledge out of your head and onto a page that somebody owns and reviews. That is what this is. Each answer has an owner, a review date, and a link to the record it is about, so when somebody acts on it and it turns out to be wrong, there is a page to correct rather than an answer that came from nowhere.
A chat box over the top of this is a small piece of work and it can come later. It would read these pages. They still have to be right.