System
How we do it
The standard operating procedures, the product knowledge and the pricing rules, written down and searchable. Every answer is a page somebody owns and reviewed, with the record it is about one click away.
Two dangerous goods classes cannot travel together
Why will the run board not let me load these together?
The ADG segregation table keeps certain classes apart on one vehicle. Class 5.1 oxidisers and Class 8 corrosives are the pair that comes up most here.
Owned by Warren Ngata
A site wants delivery on a day it does not run
Can we deliver on a different day?
Every site has standing run days. Off-run delivery pulls a vehicle off the sheet and costs about $380 by the time you count the driver.
Owned by Warren Ngata
Why this is written down rather than generated
You said the intent was to put thirty years of your own knowledge somewhere the team can reach it. The hard part of that is not the search box, it is getting the knowledge out of your head and onto a page that somebody owns and reviews. That is what this is. Each answer has an owner, a review date, and a link to the record it is about, so when somebody acts on it and it turns out to be wrong, there is a page to correct rather than an answer that came from nowhere.
A chat box over the top of this is a small piece of work and it can come later. It would read these pages. They still have to be right.