Customers /

Bolton Clarke Residential

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Bolton Clarke Group Ltd · ABN 34 610 964 725 · customer since 2012 · Aged Care

Primary contact

Steph Villanueva

Group Category Manager

s.villanueva@boltonclarke.com.au

1300 224 636

Veridia rep: Grant Whitely

Revenue 10wk

$594.2k

Gross margin

32.4%

Balance

$118,062.00

Credit limit

$160,000.00

74% used

Past 60 days

$0.00

Terms

45 days EOM

MOV $400.00

Site contacts

Who we speak to at each site, and what we still do not have on them. Fill anything in as you find it out and the site comes off the list on Intelligence.

Bolton Clarke Carseldine Vicky Nguyen 1300 224 636 Complete
Bolton Clarke Cleveland Michael Ansell 1300 224 636 Complete
Bolton Clarke Fernvale Tracey Loxton 1300 224 636 Complete
Bolton Clarke Milton Warren Ashby 1300 224 636 Complete
Bolton Clarke Tugun Loretta Sammut 1300 224 636

Still to ask for: Role at the site, After-hours contact, Preferred delivery window
Bolton Clarke Bundaberg Ken Rowbotham 1300 224 636 Complete
Bolton Clarke Chatswood Amelia Frost 1300 224 636 Complete

Delivery sites

Site	Location	Branch	Run days	Size	PO	Chemical register
Bolton Clarke Carseldine BUP01-01	Carseldine QLD 4034	Brisbane	Mon, Thu	156 beds	required	27 products 1 lapsed
Bolton Clarke Cleveland BUP01-02	Cleveland QLD 4163	Brisbane	Tue, Fri	128 beds	required	21 products 2 lapsed
Bolton Clarke Fernvale BUP01-03	Fernvale QLD 4306	Brisbane	Wed	94 beds	required	13 products 1 lapsed
Bolton Clarke Milton BUP01-04	Milton QLD 4064	Brisbane	Tue, Thu	108 beds	required	19 products
Bolton Clarke Tugun BUP01-05	Tugun QLD 4224	Brisbane	Wed, Fri	116 beds	required	17 products 2 lapsed
Bolton Clarke Bundaberg BUP01-06	Bundaberg QLD 4670	Brisbane	Thu	82 beds	required	11 products 1 lapsed
Bolton Clarke Chatswood BUP01-07	Chatswood NSW 2067	Sydney	Mon, Thu	124 beds	required	38 products 2 lapsed

Recent orders

8 live of 96

Order	Site	Delivery	Ex GST	Status
SO-26-02559	Bolton Clarke Fernvale	Wed 5 Aug	$7,881.60	Confirmed
SO-26-04414	Bolton Clarke Cleveland	Fri 7 Aug	$63,862.00	Validation
SO-26-02521	Bolton Clarke Milton	Tue 4 Aug	$5,997.70	Picking
SO-26-02505	Bolton Clarke Cleveland	Tue 4 Aug	$10,872.50	Confirmed
SO-26-02494	Bolton Clarke Chatswood	Mon 3 Aug	$5,292.60	Invoiced
SO-26-02486	Bolton Clarke Chatswood	Mon 3 Aug	$6,520.20	Delivered
SO-26-02459	Bolton Clarke Carseldine	Mon 3 Aug	$7,375.70	Invoiced
SO-26-02452	Bolton Clarke Carseldine	Mon 3 Aug	$1,963.30	Delivered
SO-26-02441	Bolton Clarke Tugun	Fri 31 Jul	$9,994.20	Closed
SO-26-02434	Bolton Clarke Cleveland	Fri 31 Jul	$9,840.60	Closed
SO-26-02421	Bolton Clarke Cleveland	Fri 31 Jul	$7,639.40	Closed
SO-26-02408	Bolton Clarke Bundaberg	Thu 30 Jul	$9,936.70	Closed
SO-26-02406	Bolton Clarke Bundaberg	Thu 30 Jul	$5,724.30	Closed
SO-26-02404	Bolton Clarke Carseldine	Thu 30 Jul	$5,087.80	Closed

Customer P&L

Above median

Ten weeks of trading, carried past gross margin into what this account costs to deliver to and to fund.

Revenue ex GST: $658,090.40
Cost of goods: $446,973.00
Gross margin: $211,117.40 32.1%
Delivery, 95 drops: -$11,726.00
Funding, 54 debtor days: -$1,484.67
Net contribution: $197,906.73 30.1%

Cost to serve is 2.01% of revenue. Assumptions are stated on Intelligence and every one of them can be changed.

Price agreement

AGR-BUP01-FY27

10 item codes, in force to 30 Jun 2027. The validation engine checks every line against this.

WJ-1010 Ultraslim Hand Towel 150 sheet $43.80 $48.90
WJ-1030 Toilet Tissue 2ply 400 sheet $50.00 $55.90
WJ-1042 Compact Coreless Toilet Tissue 850 sht $80.10 $88.90
HP-3012 Nitrile Glove Powder Free Blue Medium $78.80 $87.90
HP-3042 Vinyl Glove Powder Free Clear Medium $43.70 $48.80
CH-2214 Multi-Purpose Neutral Detergent 5L $39.40 $44.00
CH-2240 Hospital Grade Disinfectant 5L TGA $87.00 $97.20
CH-2246 Quaternary Sanitiser Food Grade 5L $69.40 $77.10
HP-3090 Hand Soap Foaming 1L Pod Fragrance Free $59.20 $66.00
BD-6038 Melamine Plate Non-Slip Aged Care 230mm $146.80 $163.90

Charged above the agreement

Last 90 days. This is what Steph Villanueva will find when they audit.

$4,673.40

SO-26-04414 · WJ-1010 $4,590.00
SO-26-02127 · HP-3090 $34.00
SO-26-01465 · WJ-1010 $25.50
SO-26-04414 · HP-3042 $12.00
SO-26-01967 · HP-3090 $6.80
SO-26-01968 · WJ-1010 $5.10

Invoicing

Invoices raised: 91
Open: 54
Overdue: 6
Quotes: 0

Open invoicing →

Activity

Every interaction with this account, from the rows themselves rather than a separate CRM.

4 Aug 2026
Order

SO-26-04414 taken by edi

Bolton Clarke Cleveland. 5 lines, $70,248.20 inc GST, for 7 Aug 2026.

Hamish Corrigan
4 Aug 2026
Order

SO-26-02559 taken by phone

Bolton Clarke Fernvale. 10 lines, $8,669.76 inc GST, for 5 Aug 2026.

Grant Whitely
3 Aug 2026
Order

SO-26-02521 taken by email

Bolton Clarke Milton. 10 lines, $6,597.47 inc GST, for 4 Aug 2026.

Grant Whitely
3 Aug 2026
Delivery

Delivered to Bolton Clarke Chatswood

SO-26-02494 signed for by Amelia Frost.

Driver
3 Aug 2026
Delivery

Delivered to Bolton Clarke Chatswood

SO-26-02486 signed for by Amelia Frost.

Driver
3 Aug 2026
Delivery

Delivered to Bolton Clarke Carseldine

SO-26-02459 signed for by Vicky Nguyen.

Driver
3 Aug 2026
Delivery

Delivered to Bolton Clarke Carseldine

SO-26-02452 signed for by Vicky Nguyen.

Driver
3 Aug 2026
Credit

INV-26-9219 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
2 Aug 2026
Order

SO-26-02505 taken by portal

Bolton Clarke Cleveland. 12 lines, $11,959.75 inc GST, for 4 Aug 2026.

Grant Whitely
2 Aug 2026
Order

SO-26-02494 taken by portal

Bolton Clarke Chatswood. 6 lines, $5,821.86 inc GST, for 3 Aug 2026.

Grant Whitely
2 Aug 2026
Order

SO-26-02486 taken by portal

Bolton Clarke Chatswood. 8 lines, $7,172.22 inc GST, for 3 Aug 2026.

Grant Whitely
1 Aug 2026
Credit

INV-26-9191 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
31 Jul 2026
Order

SO-26-02459 taken by portal

Bolton Clarke Carseldine. 9 lines, $8,113.27 inc GST, for 3 Aug 2026.

Grant Whitely
31 Jul 2026
Order

SO-26-02452 taken by rep

Bolton Clarke Carseldine. 3 lines, $2,159.63 inc GST, for 3 Aug 2026.

Grant Whitely
27 Jul 2026
Credit

INV-26-9070 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
24 Jul 2026
Credit

INV-26-8974 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
23 Jul 2026
Credit

INV-26-8936 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
22 Jul 2026
Call

Complaint

Warren Ashby reported a short delivery at Bolton Clarke Milton. Checked the docket against the pick, one carton missing. Credit raised and replaced on the next run.

Grant Whitely
20 Jul 2026
Credit

INV-26-8919 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
19 Jul 2026
Call

Price query

Loretta Sammut queried a line on the last invoice against the agreement. Checked the agreement, the rate was right, sent the comparison through.

Grant Whitely
29 Jun 2026
Call

Stock check

Called Michael Ansell ahead of the run to check what Bolton Clarke Cleveland actually needs. Two lines added, one dropped.

Grant Whitely
26 Jun 2026
Visit

Site visit

On site at Bolton Clarke Fernvale with Tracey Loxton. Walked the store room, checked dispenser condition and took a photo of the chemical shelf for the register.

Grant Whitely
9 Jun 2026
Call

Courtesy call

Rang Ken Rowbotham at Bolton Clarke Bundaberg. Happy with service. Flagged that the night staff are going through hand towel faster than the order allows for.

Grant Whitely
6 Jun 2026
Visit

Training

Ran a short handwash and dilution refresher with the cleaning staff at Bolton Clarke Chatswood. Amelia Frost asked for the wall charts to be reprinted.

Grant Whitely

Orders, deliveries, quotes and overdue invoices are read off the records themselves, so this cannot drift from the trading. Calls and visits are logged by the rep against the site they were about. Nothing here needs a separate CRM licence to stay in step.