Customers /

Mercy Community Aged Care

Active

Mercy Community Services SEQ Ltd · ABN 11 121 176 493 · customer since 2009 · Aged Care

Primary contact

Bernadette Ryan

Group Procurement Manager

b.ryan@mercycommunity.org.au

(07) 3355 6300

Veridia rep: Grant Whitely

Revenue 10wk

$613.8k

Gross margin

32.2%

Balance

$142,684.00

Credit limit

$180,000.00

79% used

Past 60 days

$0.00

Terms

45 days EOM

MOV $300.00

Site contacts

Who we speak to at each site, and what we still do not have on them. Fill anything in as you find it out and the site comes off the list on Intelligence.

Nudgee Aged Care Colleen Fahey (07) 3355 6300 Complete
Bardon Residential Dianne Wapshott (07) 3355 6300 Complete
Rothwell Aged Care Peter Ngo (07) 3355 6300 Complete
Ashgrove Nursing Home Marion Devlin (07) 3355 6300 Complete
Mitchelton Residential Sandra Okoye (07) 3355 6300 Complete
Bribie Island Care Grant Beattie (07) 3355 6300 Complete
Toowoomba Aged Care Yvette Barron (07) 3355 6300 Complete
Coolangatta Residential Rhys Cormack (07) 3355 6300 Complete

Delivery sites

Site	Location	Branch	Run days	Size	PO	Chemical register
Nudgee Aged Care MER01-01	Nudgee QLD 4014	Brisbane	Wed, Fri	148 beds	required	27 products 1 lapsed
Bardon Residential MER01-02	Bardon QLD 4065	Brisbane	Tue, Thu	96 beds	required	14 products 1 lapsed
Rothwell Aged Care MER01-03	Rothwell QLD 4022	Brisbane	Mon, Thu	120 beds	required	33 products 1 lapsed
Ashgrove Nursing Home MER01-04	Ashgrove QLD 4060	Brisbane	Wed	84 beds	required	18 products
Mitchelton Residential MER01-05	Mitchelton QLD 4053	Brisbane	Tue, Fri	110 beds	required	29 products 3 lapsed
Bribie Island Care MER01-06	Bongaree QLD 4507	Brisbane	Thu	92 beds	required	22 products 2 lapsed
Toowoomba Aged Care MER01-07	Rangeville QLD 4350	Brisbane	Wed	136 beds	required	8 products
Coolangatta Residential MER01-08	Coolangatta QLD 4225	Brisbane	Mon, Thu	78 beds	required	31 products 3 lapsed

Recent orders

16 live of 115

Order	Site	Delivery	Ex GST	Status
SO-26-02607	Nudgee Aged Care	Fri 7 Aug	$5,286.20	Confirmed
SO-26-02590	Bribie Island Care	Thu 6 Aug	$2,028.70	Confirmed
SO-26-02588	Rothwell Aged Care	Thu 6 Aug	$5,716.40	Confirmed
SO-26-02587	Coolangatta Residential	Thu 6 Aug	$2,654.20	Confirmed
SO-26-02582	Bribie Island Care	Thu 6 Aug	$8,391.60	Confirmed
SO-26-02572	Mitchelton Residential	Fri 7 Aug	$7,556.90	Picking
SO-26-02563	Rothwell Aged Care	Thu 6 Aug	$6,011.00	Picking
SO-26-02561	Rothwell Aged Care	Thu 6 Aug	$1,375.40	Picking
SO-26-02557	Ashgrove Nursing Home	Wed 5 Aug	$1,528.60	Confirmed
SO-26-04412	Nudgee Aged Care	Thu 6 Aug	$15,366.42	Validation
SO-26-02546	Rothwell Aged Care	Thu 6 Aug	$4,801.30	Picking
SO-26-02544	Bardon Residential	Thu 6 Aug	$9,507.60	Picking
SO-26-02540	Rothwell Aged Care	Thu 6 Aug	$3,784.00	Picking
SO-26-02473	Coolangatta Residential	Mon 3 Aug	$6,532.30	Delivered

Customer P&L

Above median

Ten weeks of trading, carried past gross margin into what this account costs to deliver to and to fund.

Revenue ex GST: $629,168.75
Cost of goods: $427,923.90
Gross margin: $201,244.85 32.0%
Delivery, 112 drops: -$13,096.00
Funding, 54 debtor days: -$1,794.30
Net contribution: $186,354.55 29.6%

Cost to serve is 2.37% of revenue. Assumptions are stated on Intelligence and every one of them can be changed.

Price agreement

AGR-MER01-FY27

16 item codes, in force to 30 Jun 2027. The validation engine checks every line against this.

WJ-1010 Ultraslim Hand Towel 150 sheet $43.90 $48.90
WJ-1030 Toilet Tissue 2ply 400 sheet $50.20 $55.90
WJ-1036 Jumbo Toilet Roll 300m 2ply $53.90 $59.90
HP-3042 Vinyl Glove Powder Free Clear Medium $43.90 $48.80
HP-3012 Nitrile Glove Powder Free Blue Medium $79.10 $87.90
CH-2214 Multi-Purpose Neutral Detergent 5L $39.60 $44.00
CH-2240 Hospital Grade Disinfectant 5L TGA $87.50 $97.20
CH-2242 Hospital Grade Disinfectant Wipes 200 $117.40 $130.40
HP-3090 Hand Soap Foaming 1L Pod Fragrance Free $59.40 $66.00
WJ-1082 Bin Liner 82L Black 30mu $53.00 $58.90
WJ-1088 Clinical Waste Bag Yellow 60L $74.61 $82.90
CH-2216 Bathroom Cleaner Acidic 5L $46.70 $51.90
CH-2248 Peracetic Acid Sanitiser 20L $163.10 $181.20
FP-4014 Foil Container Rectangular 1 Portion $71.50 $79.50
HP-3070 Surgical Mask Level 2 Earloop Blue $79.30 $88.10
BD-6038 Melamine Plate Non-Slip Aged Care 230mm $147.50 $163.90

Charged above the agreement

Last 90 days. This is what Bernadette Ryan will find when they audit.

$1,031.70

SO-26-04412 · WJ-1010 $200.00
SO-26-01864 · CH-2242 $169.00
SO-26-01607 · HP-3070 $96.80
SO-26-01729 · CH-2242 $91.00
SO-26-02607 · CH-2216 $78.00
SO-26-02590 · HP-3070 $61.60

Invoicing

Invoices raised: 99
Open: 66
Overdue: 7
Quotes: 0

Open invoicing →

Activity

Every interaction with this account, from the rows themselves rather than a separate CRM.

4 Aug 2026
Order

SO-26-04412 taken by phone

Nudgee Aged Care. 14 lines, $16,903.06 inc GST, for 6 Aug 2026.

Jodie Marchant
4 Aug 2026
Order

SO-26-02572 taken by edi

Mitchelton Residential. 11 lines, $8,312.59 inc GST, for 7 Aug 2026.

Grant Whitely
4 Aug 2026
Order

SO-26-02563 taken by phone

Rothwell Aged Care. 8 lines, $6,612.10 inc GST, for 6 Aug 2026.

Grant Whitely
4 Aug 2026
Order

SO-26-02561 taken by phone

Rothwell Aged Care. 3 lines, $1,512.94 inc GST, for 6 Aug 2026.

Grant Whitely
4 Aug 2026
Order

SO-26-02557 taken by phone

Ashgrove Nursing Home. 3 lines, $1,681.46 inc GST, for 5 Aug 2026.

Grant Whitely
3 Aug 2026
Order

SO-26-02546 taken by portal

Rothwell Aged Care. 6 lines, $5,281.43 inc GST, for 6 Aug 2026.

Grant Whitely
3 Aug 2026
Order

SO-26-02544 taken by email

Bardon Residential. 9 lines, $10,458.36 inc GST, for 6 Aug 2026.

Grant Whitely
3 Aug 2026
Order

SO-26-02540 taken by email

Rothwell Aged Care. 4 lines, $4,162.40 inc GST, for 6 Aug 2026.

Grant Whitely
3 Aug 2026
Delivery

Delivered to Coolangatta Residential

SO-26-02473 signed for by Rhys Cormack.

Driver
3 Aug 2026
Delivery

Delivered to Coolangatta Residential

SO-26-02455 signed for by Rhys Cormack.

Driver
3 Aug 2026
Delivery

Delivered to Rothwell Aged Care

SO-26-02451 signed for by Peter Ngo.

Driver
2 Aug 2026
Credit

INV-26-9202 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
1 Aug 2026
Order

SO-26-02473 taken by edi

Coolangatta Residential. 8 lines, $7,185.53 inc GST, for 3 Aug 2026.

Grant Whitely
31 Jul 2026
Order

SO-26-02455 taken by portal

Coolangatta Residential. 3 lines, $2,304.39 inc GST, for 3 Aug 2026.

Grant Whitely
31 Jul 2026
Order

SO-26-02451 taken by edi

Rothwell Aged Care. 7 lines, $8,057.06 inc GST, for 3 Aug 2026.

Grant Whitely
31 Jul 2026
Credit

INV-26-9153 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
31 Jul 2026
Credit

INV-26-9140 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
31 Jul 2026
Credit

INV-26-9113 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
26 Jul 2026
Credit

INV-26-9038 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
26 Jul 2026
Credit

INV-26-9035 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
19 Jul 2026
Credit

INV-26-8892 passed its due date

Terms are 45 days EOM. Followed up with accounts payable.

Tanya Vukovic
13 Jul 2026
Call

Price query

Sandra Okoye queried a line on the last invoice against the agreement. Checked the agreement, the rate was right, sent the comparison through.

Grant Whitely
10 Jul 2026
Call

Complaint

Grant Beattie reported a short delivery at Bribie Island Care. Checked the docket against the pick, one carton missing. Credit raised and replaced on the next run.

Grant Whitely
20 Jun 2026
Visit

Site visit

On site at Coolangatta Residential with Rhys Cormack. Walked the store room, checked dispenser condition and took a photo of the chemical shelf for the register.

Grant Whitely

Orders, deliveries, quotes and overdue invoices are read off the records themselves, so this cannot drift from the trading. Calls and visits are logged by the rep against the site they were about. Nothing here needs a separate CRM licence to stay in step.